Smartsupp Review: Live Chat and Chatbots for Online Stores

This review summarizes official product information together with user feedback and expert reviews from trusted sources (listed at the end). Prices change often, so always confirm the current offer on the official site.

Overview

Smartsupp is a customer messaging tool built for online shops. It adds a chat box to your website, lets you automate common answers with chatbots and shows recordings of visitor sessions.

Key features

• Live chat with mobile apps for agents
• Chatbot and AI answers for common questions
• Visitor tracking and video recordings
• Shared inbox for chat, email and social messages (on higher plans)

Pricing

A free plan is available with a limited number of conversations per month. Paid plans start at roughly $14–20 per month depending on billing period and plan, with advanced tiers for larger teams. Prices have changed over time, so check the official pricing page.

What users say

Reviews on G2, Capterra and GetApp are generally positive, describing a reliable, well-designed chat platform. Some users mention recent price increases and features moved to higher tiers.

Verdict

A practical, affordable chat tool for small and medium e-commerce stores. Start with the free plan and upgrade once chats become a sales channel.